Privacy Policy & Terms of Service

Your privacy and data protection are important to us. Please review our policies and terms of service.

Privacy Policy

Effective Date: June 5, 2025

Flow AI ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share information when you interact with our website, services, and communications.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, company name
Business Information: Your role, industry, and automation needs
Usage Data: How you interact with our website or services (e.g., IP address, browser type, pages visited)
Client Data: If you become a customer, we may process business workflow data that you provide to implement automation solutions

2. How We Use Your Information

We use the information to:

Provide and improve our services
Communicate with you about offers or updates
Customize and set up automation systems
Analyze usage to improve user experience
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We only share it:

With trusted service providers (e.g., web hosting, analytics, email tools)
If required by law or to protect our rights
With your consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

Access, update, or delete your personal information
Opt out of marketing communications
Request data portability
Lodge a complaint with supervisory authorities

6. GDPR Compliance (European Users)

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing: We process your data based on consent, legitimate interests, or contractual necessity
Right to Withdraw Consent: You can withdraw consent at any time without affecting prior processing
Data Portability: Request your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or direct marketing
Right to Restriction: Restrict processing under certain circumstances
Data Protection Officer: Contact our DPO at dpo@flowai.com for GDPR-related matters
Supervisory Authority: You have the right to lodge a complaint with your local data protection authority
Data Retention: We retain personal data only as long as necessary for the purposes outlined or as required by law

7. International Data Transfers

When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or transfers to countries with adequacy decisions.

8. Contact Us

If you have questions about this Privacy Policy, please contact us through our website contact form.

Terms of Service

Effective Date: June 5, 2025

1. Acceptance of Terms

By accessing or using Flow AI's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Description of Services

Flow AI provides AI automation consulting, implementation, and support services to help businesses streamline their operations and improve productivity.

3. User Responsibilities

You agree to:

Provide accurate and complete information
Use our services in compliance with applicable laws
Not interfere with or disrupt our services
Maintain the confidentiality of any login credentials
Respect intellectual property rights

4. Service Availability

We strive to maintain service availability but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue services with reasonable notice.

5. Payment Terms

Payment terms for our services will be specified in separate service agreements. All fees are non-refundable unless otherwise specified in writing.

6. Limitation of Liability

Flow AI's liability is limited to the maximum extent permitted by law. We are not liable for indirect, incidental, or consequential damages arising from your use of our services.

7. Intellectual Property

All content, trademarks, and intellectual property related to our services remain the property of Flow AI or our licensors.

8. Termination

Either party may terminate service agreements according to the terms specified in individual contracts. These Terms of Service remain in effect until terminated.

9. Changes to Terms

We may update these terms periodically. Continued use of our services after changes constitutes acceptance of the updated terms.

10. Governing Law

These terms are governed by the laws of the jurisdiction where Flow AI is headquartered, without regard to conflict of law principles.

11. Contact Information

For questions about these Terms of Service, please contact us through our website contact form.

Questions About Our Policies?

If you have any questions about our privacy policy or terms of service, we're here to help.